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Problems Downloading or Viewing a file?
The information on this page will help you identify why you may have difficulty downloading files from our Web site. Difficulties may arise because of s or the security measures set up on your computer or on your company’s network. First, you need to know about the use of "s" at
www.alias.com (alias.com).
About "s"
"s" are bits of software that are placed on your computer when you browse Web sites. Alias.com uses s to help keep track of who you are and what level of membership you have. This helps us determine the content on our web site that is available to you. The values of these s are removed when you log out of our Web site; they are deleted when you close your browser. For these reasons, our s are known as "session s" and do not persist on your computer. Although you can elect not to, we recommend that you choose to accept s from our Web site because it makes your browsing experience more enjoyable. You will also be able to download files, such as tutorials and evaluation software, without difficulty provided that your firewall can receive and send s with HTTP requests.
Frequently Asked Questions
Q. I typed the download link in my browser. Why was I returned to this FAQ Web page?
A. s are set when you log-in to our web site or complete a registration form. If you try to access the download file in another manner, a will not be set on your computer and you will not be able to complete the download. If you typed, or pasted, the URL of the download directly into your browser instead of logging in or following a registration process, the will not contain a value or will not exist. Because the is "empty", the download server cannot accept your request. In this situation, you will be redirected to this FAQ page to help you diagnose the problem. You must follow the download path provided by the links on our Web pages in order for the browser to set a and pass it to the next page and the final point of download.
Q. Can I control options in my browser?
A.This depends on your browser, or the version number of your browser. Most browsers are set to accept all s by default. If you have changed this setting to deny or limit s, ensure that you are able to accept s from alias.com by following steps similar to these, depending on your browser:
In either your Edit->Preferences menu or Tools->Options menu, click on the Privacy tab and add alias.com to the list of exceptions to "Always Allow" s.
Make sure that you do not have alias.com on your list of "Always Block" s.
Q. Can I try to save the download in any other way instead of a direct click on the download link?
A. You can try to save the file with a "right-click" of your mouse and choose "Save As", although this might not work with all the browsers.
Q. The file that I download turns out to be the HTML code of the page that contains the link. What should I do?
A. This is a known problem for some versions of Internet Explorer. Read more here:
http://support.microsoft.com/default...b;en-us;281119
Q. I'm trying to download a file for Bronze members and I have a Bronze membership, but I still cannot access the file I want. What's wrong?
A. Membership on
www.alias.com requires that you confirm the e-mail address you have provided during registration in order to validate that you have signed-up for a membership. You do this by responding to an automated e-mail sent to you directly after you register to join. It asks you to confirm your membership by clicking an embedded link.
If you did not confirm your registration, or did not enter a valid address, you will experience problems accessing files. To correct this, first check your e-mail filter to see if the confirmation e-mail got caught there. (If it did, make sure you add alias.com to the list of senders that are permitted to send you mail.)
Once you have confirmed your email address, your membership registration is complete and you will have full access to all the content that is available at your level of membership.
If you believe you have already confirmed your email address, or did not receive the e-mail asking for your confirmation, please write to
[email protected] and request to have your membership confirmed.
Security Measures
Q. My browser accepts s from Alias.com, but neither a direct click nor a right-click "Save As" is offering the file for download. What should I do?
A. Check with your Network Administrator. Some proxy servers and firewalls strip out the data before transmitting the request for data to your site. Check this setting with your Network Administrator and ask to be enabled for the
www.alias.com domain.
Q. I'm not using a connection controlled by a Network Administrator and I still can't download the file. Why?
A. Check your computer’s security or firewall application. Some Internet security or personal firewall applications create access issues by blocking settings for information. For this reason, you must add alias.com to the list of permitted domains and enable the option for it. Based on the application you are using, the location of these settings may vary.
Q.Why can't my Download Manager locate the downloadable file on your server?
A. Your Download Manager Application might strip out the data and try to contact our download server with an empty or without a at all. Try disabling your Download Manager.
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